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FAQ
About SimpleSwap
Cryptocurrency transactions
Crypto-to-Crypto Exchanges
Fiat-to-Crypto Exchanges
Mobile App
SimpleSwap Coin (SWAP)
Giftshop
Customer Account
Affiliate Program
About SimpleSwap
What is SimpleSwap?
How does SimpleSwap work?
Why should I trust SimpleSwap?
I don’t speak English, can I make exchanges on SimpleSwap?
Cryptocurrency transactions
What is MEMO (or Destination tag, or Payment ID)?
What is a transaction hash?
How to cancel a cryptocurrency transaction?
What are network fees?
What is a cryptocurrency wallet address?
How do I get a cryptocurrency wallet address?
What is the recipient’s address?
Crypto-to-Crypto Exchanges
What is Exchange ID?
Where to get Exchange ID?
What is a floating rate exchange?
What is a fixed rate exchange?
When should I choose a fixed rate exchange?
What are the differences between a fixed rate exchange and a floating rate exchange?
Is a network fee included in the final amount at a fixed rate exchange?
How long does it take to exchange coins?
Why does my transaction take so long?
What kind of exchange statuses are there?
Why is the final amount of coins different from the estimated one?
How can I cancel my exchange?
What is the minimum amount of exchange?
What is the maximum amount of exchange?
What are the commissions for crypto-to-crypto exchanges?
Fiat-to-Crypto Exchanges
Can I buy crypto for fiat on SimpleSwap?
Which currencies are available?
How to buy crypto with fiat?
What card can I use to buy crypto on Simpleswap?
For citizens of which countries fiat-to-crypto exchanges are available?
What are the commissions for fiat-to-crypto exchanges?
Mobile App
Why should I use a Mobile App?
For which platforms and countries Mobile App is available?
Why can’t I find your app in the store?
SimpleSwap Coin (SWAP)
What is SWAP?
Why should I join the SimpleSwap Loyalty Program?
How to get SWAP?
Giftshop
How does the Giftshop work?
How to create an order?
To which countries do you ship and how much does it cost?
Can I return my order?
How many items can I order?
Customer Account
Why should I have a Customer account?
How to create a Customer account?
Affiliate Program
About the SimpleSwap Affiliate Program
Why should you become our partner?
How can you make a profit with SimpleSwap?
Affiliate links and API keys
Widget and its customization