faq

What is SimpleSwap?

SimpleSwap is a simple and easy-to-use platform for cryptocurrency exchanges that works without registration and limits.

Why should I trust SimpleSwap?

SimpleSwap is a project created for the convenience of customers. Our users don’t need to create accounts or store deposits on our service. Thanks to this, our users are protected from financial theft. We provide the best possible rates by comparing a wide range of reliable trading platforms.

Why is the final amount of coins different from the original amount?

Our service chooses the best available exchange rate. The exchange rate during the transaction may slightly differ from the estimated rate due to the high volatility of the currency. So the coin rate at the time of the transaction can both grow and fall.

What is the maximum amount of exchange?

The SimpleSwap doesn't have limits for cryptocurrency exchanges. So you can exchange as many coins as you want.

What is the recipient address?

Let's assume you have Bitcoin and you want to buy Ether. The recipient’s address is the wallet address to which will be sent Ether after the exchange.
Each coin has its own wallet. When you enter the recipient’s address make sure you use the correct coin address.

What if I need to cancel my transaction?

When a transaction is included the blockchain it becomes irreversible. Unfortunately, no one can cancel the transaction. So you have to be extremely careful and recheck all entered information before confirming the exchange.

How do I get a wallet address?

To get your own cryptocurrency address we recommend visiting the official site the coin you are interested in. Usually every coin has an official wallet of their coins or recommend the list of wallets. Be careful when choosing a wallet and try not to use an unverified service in order to avoid losing your coins.

How does SimpleSwap work?

The SimpleSwap system is integrated into the largest cryptocurrency trading platforms. There is no deposit storage, only instant coin exchange on our service. So we help in a short time to find the most profitable exchange rate for our users.

How long does it take to exchange coins?

The coin exchange time varies from about 5 - 60 minutes. The processing speed depends on how long it takes for a block to happen in the network. Most exchanges take place in just a few minutes.

What is the minimum amount of exchange?

The SimpleSwap doesn't have limits for cryptocurrency exchanges. However the network fee is charged by the blockchain for the transaction to be performed. So the amount sent must be sufficient to cover all the network fees.

Are transactions anonymous on your service?

Yes, our service is anonymous. There is no need to sign up on SimpleSwap.
However there are exceptions. SimpleSwap collaborates with many partners. Our partners, according to their risk assessment and European AML directives, can apply for a photo of your ID valid in your country and information about the origin of your coins.
This is necessary only in order to be sure that your coins are not the subject to illegal activities, such as theft, money laundering and any other criminal operations.

What is a hash transaction?

Each new transaction committed by users in the blockchain has its own unique ID number (or a hash transaction) that is assigned to the operation and will be stored in all subsequent new blocks. Using this ID you can view the details of previous transfers in a network and to authenticate transactions. In your wallet the hash transaction is usually displayed as “tx ID”.

What’s the wallet address?

A crypto wallet is an alternative to a physical wallet, which exists only in digital form. Such wallet is responsible not only for the safety of your coins but also includes private and public keys that are necessary for conducting transactions. Each wallet is built for a specific cryptocurrency and contains information about the availability of user's coins.
A private key is a kind of password that looks like an alphanumeric string. Without it you can’t transfer funds to another user's account.
A public key is a wallet address. It looks like an alphanumeric string too.
Don’t show or send your private key to anyone, no one should ask you to do this.

What are network fees?

The network fee is a commission that a blockchain takes from the amount of coins sent in each currency.