Question 1

What is SimpleSwap?

Accepted Answer

SimpleSwap is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 300 currencies.

SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.

There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.

Moreover, SimpleSwap offers its customers and partners an Affiliate Program and SimpleSwap Coin that works as a Loyalty Program.

The support is available 24/7 and provides quick and professional help.

Question 2

How does SimpleSwap work?

Accepted Answer

The SimpleSwap trading system is integrated into the largest cryptocurrency stock exchanges. There is no deposit storage, only instant coin exchange on our service. So we are able to find the most profitable exchange rate for our customers in a very short time.

Question 3

Why should I trust SimpleSwap?

Accepted Answer

SimpleSwap is a project created for the convenience of customers and exists in the market for more than 3 years. Our users don’t need to create accounts or store deposits on our service. Thanks to this, the customers are protected from any kind of financial theft. We provide the best rates comparing a wide range of reliable trading platforms.

You can always check our customers’ reviews on Trustpilot.

Question 4

I don’t speak English, can I make exchanges on SimpleSwap?

Accepted Answer

Our service is available in 10 languages on the website and in 6 languages on the Mobile App. You can always choose the most suitable option and change the language.

Please note that our support is available in English only.

Question 5

What is a cryptocurrency wallet address?

Accepted Answer

A crypto wallet is an alternative to a physical wallet, which exists only in a digital form. Such a wallet is responsible not only for the safety of your coins, it also includes private and public keys that are necessary for conducting the transactions. Each wallet contains information about the availability of the user's coins.

A private key is a kind of password that looks like an alphanumeric string. You need the private key to access your wallet.

This information must be private and well-protected. Don’t show or send your private key to anyone, no one should ask you to do this!

A public key is a wallet address. It looks like an alphanumeric string too.

The wallet address is provided to other users. It is used to receive cryptocurrency.

Learn more about cryptocurrency wallets here.

Question 6

How do I get a cryptocurrency wallet address?

Accepted Answer

To get your own cryptocurrency address we recommend visiting the official site of the coin you are interested in. Usually, every coin has an official wallet or a list of recommended wallets. Be careful choosing a wallet and try not to use an unverified service in order to avoid the loss of your coins.

Question 7

What is the recipient’s address?

Accepted Answer

Let's assume you have Bitcoin and you want to buy Ethereum. The recipient’s address is the wallet address to which ETH will be sent after the exchange. Each cryptocurrency has its own address type. When you enter the recipient’s address make sure you use the correct coin address.

Question 8

What is MEMO (or Destination tag, or Payment ID)?

Accepted Answer

There is an additional address feature necessary for identifying a transaction. For different cryptocurrencies it can have different names (MEMO, Destination tag, Payment ID, or Message).

This additional feature is needed because major exchange platforms (which are our partners) use for some cryptocurrencies one address for all traders, and a MEMO (or a Destination tag, or a Payment ID, or a Message) is used to determine which actual individual account should be assigned and to which a given transaction should be credited.

Question 9

What is a transaction hash?

Accepted Answer

Each new transaction committed by users in the blockchain has its own unique ID number (or a transaction hash) that is assigned to the operation and will be stored in all the subsequent new blocks. Using this ID you can view the details of your transaction in the network. The transaction hash is usually displayed as “tx ID” in your wallet.

Question 10

How to cancel a cryptocurrency transaction?

Accepted Answer

When a transaction is included in the blockchain, it becomes irreversible. Unfortunately, no one can cancel the transaction. So you have to be extremely careful and re-check all the data you entered before confirming the exchange.

Question 11

What are network fees?

Accepted Answer

The network fee is a commission that miners take to include your transaction in a block. Be careful and set up a sufficient amount of the network fee to complete your transaction successfully.

Question 12

What is Exchange ID?

Accepted Answer

Exchange ID is a unique number of your exchange that contains alphanumeric characters. Exchange ID allows you to keep all the information about the swap and follow the stages of exchange. Contacting our support team, it is recommended to provide the Exchange ID to speed up the process of finding your exchange in our database.

Question 13

Where to get Exchange ID?

Accepted Answer

After you press the “Exchange” button during the exchange creation, you will be provided with an Exchange ID on the exchange page.

You can also see Exchange ID in the browser address bar. For example, https: //simpleswap.io/exchange?id=rm3UipCYpn. The Exchange ID is rm3UipCYpn.

You need to save your Exchange ID or link to be able to return to your exchange data. You can also track your swap in the website footer.

Question 14

What is a floating rate exchange?

Accepted Answer

A floating rate exchange is a classic cryptocurrency exchange type when the approximate receiving amount is shown at the time of the exchange creation. You can get either more or less coins than expected at the beginning of the floating rate exchange due to the volatile nature of the cryptocurrency market.

There are no restrictions for floating rate exchanges: you can make swaps for any amount of cryptocurrencies without strong limits of time for sending the deposit.

Question 15

What is a fixed rate exchange?

Accepted Answer

A fixed rate exchange is an exchange that allows you to receive exactly the estimated amount. The fixed rate exchange is independent of the market volatility. This means that changes in the coins rates do not affect the fixed rate exchange.

When you create the fixed rate exchange you have 20 minutes to send us a deposit. There is a time limit because of the fact that the coins rates can change at any time, so we are exposed to huge risks. However, we can guarantee the invariance of the amount you receive within 20 minutes from the exchange starts.

Question 16

When should I choose a fixed rate exchange?

Accepted Answer

If you do not want to take risks and worry about the quick change of the cryptocurrency rate, then fixed rate exchanges will suit you. This way you can protect yourself from any fluctuations in the received amount.

In addition, we have achieved great success in the speed of fixed rate exchanges. It usually takes a little time from the moment of the deposit receipt to send the coins to the customer. It is very valuable that fixed rate exchanges are performed faster.

Question 17

What are the differences between a fixed rate exchange and a floating rate exchange?

Accepted Answer

During a floating rate exchange, there is a possibility that the cryptocurrency rate may change for the worse or for the better. Thus, the amount you receive may also change - you can get either more or less coins than expected at the beginning of the exchange.

During a fixed rate exchange nothing can affect the amount you receive which was shown to you initially. These exchanges are protected from rate fluctuations and any market changes.

There are no restrictions for floating rate exchanges. However, setting upper limits is a necessary measure for fixed rate exchanges since we take all the risks of cryptocurrency volatility and this risk grows as the amount of coins rises.

Question 18

Is a network fee included in the final amount at a fixed rate exchange?

Accepted Answer

The SimpleSwap system cannot know in advance which network fee will be taken from a specific transaction by coin’s blockchain. Therefore, it is impossible to display the amount you receive with the inclusion of the network fee. However, the coin’s network fee is usually so small that they almost do not differ from the amount that was shown initially. Thus we allow ourselves to say that you get exactly the amount that was displayed at the beginning of the exchange process.

Question 19

How long does it take to exchange coins?

Accepted Answer

The coin exchange time usually varies from 5 to 60 minutes. There are rare occasions when more time is needed. The processing speed depends on how long it takes for a block to be included in the network. Most operations proceed in just a few minutes.

Question 20

Why does my transaction take so long?

Accepted Answer

The cryptocurrency exchange time varies from 5 to 60 minutes. However, sometimes a transaction takes more time, this could be due to a number of factors:

Overload of the blockchain
Periodical coin updates
A certain number of confirmations is required to continue the exchange

Question 21

What kind of exchange statuses are there?

Accepted Answer

There are 5 statuses for the crypto-to-crypto exchange:

Waiting. This status means that you should send your coins to the indicated address;
Confirming. You’ll see this status while your transaction gains the required number of confirmations in the coin’s network;
Exchanging. As soon as we receive your coins, your exchange will be in progress, and you will see this status;
Sending. This status will be shown while our system is sending you the exchanged coins;
Finished. When your exchange is completed you will see this status.

Question 22

Why is the final amount of coins different from the estimated one?

Accepted Answer

Our service chooses the best available exchange rate. In case you have chosen a floating rate exchange, the rate during the transaction may slightly differ from the estimated rate due to the high volatility of the cryptocurrency. So the coin rate at the time of the exchange can both grow or fall.

You can choose a fixed rate exchange in order not to worry about a possible change in the cryptocurrency rate.

Question 23

How can I cancel my exchange?

Accepted Answer

In case you have already created an exchange but changed your mind and didn’t send your coins to the dedicated address (status “Waiting”), you can just leave it like that – nothing will happen. There is no need to cancel the exchange.

However, if you have sent your coins to the indicated address – the process is irreversible and it is not possible to cancel your exchange at this stage.

Question 24

What is the minimum amount of exchange?

Accepted Answer

The SimpleSwap doesn’t have limits for cryptocurrency exchanges. However, the network fee is charged by the blockchain for every transaction to be performed. So the sent amount must be sufficient to cover all the network fees.

We do our best to make the minimum amount for exchange the lowest for all coins available on our service.

Unfortunately, there is no opportunity to finish an exchange or guarantee a refund of coins if a deposit amount is less than the minimum one.

Question 25

What is the maximum amount of exchange?

Accepted Answer

SimpleSwap does not have any limits for floating rate exchange. It means that you can swap as much crypto as you want.

Question 26

Is there the KYC procedure on SimpleSwap

Accepted Answer

There are cases when we conduct KYC of designated customers and/or transactions. This only happens if our system or our partners’ system recognizes the transaction as suspicious. KYC might be conducted based on internal Company policies and external requirements of governmental authorities or financial institutions.

Please be informed that we reserve the right to stop the provision of services in case a customer refuses to provide us with the requested KYC information. In this case the amount of the initial deposit will be transferred back to the same address.

You may be asked to provide the following information and/or documents (including, but not limited to):

your full name, residential address, and phone number;
a copy of your legal documents, such as an ID or a passport, a selfie of you holding the document;
information about your occupation, a utility bill or any official proof of address, proof of funds.

Question 27

What are the commissions for crypto-to-crypto exchanges?

Accepted Answer

We do not use classical %. We offer customers a certain rate that we get on the basis of market analysis. If the exchange is finished at a better rate than was expected we get a small profit.

Question 28

Can I buy crypto for fiat on SimpleSwap?

Accepted Answer

You can buy crypto for fiat currencies right on SimpleSwap using Visa or MasterCard.

Question 29

Which currencies are available?

Accepted Answer

Fiat: USD, EUR, GBP, RUB, TL, and UAH

Crypto: BTC, ETH, ALGO, BAT, BCH, DAI, USDT, and TRX

These currencies are currently available for the fiat-to-crypto exchanges, however, we’re working on adding new currencies.

Question 30

How to buy crypto with fiat?

Accepted Answer

On SimpleSwap you can buy crypto with fiat currencies thanks to our partner Mercuryo. To find out all the steps of this process you can read our article or watch a detailed video tutorial.

Question 31

What card can I use to buy crypto on Simpleswap?

Accepted Answer

Your card must comply with the requirements of our partner, Mercuryo: only Visa and MasterCard are accepted – virtual, prepaid, debit, and credit cards (make sure to check if your pre-paid card is eligible for crypto-related purchases).

Mercuryo doesn't accept Maestro cards, doesn't support PayPal and Revolut cards at the moment. WIRE or SEPA transfers are also not accepted.

Question 32

For citizens of which countries fiat-to-crypto exchanges are available?

Accepted Answer

Fiat-to-crypto exchanges are available worldwide, except for FATF list countries. You can check the list of countries where this service cannot be used:

Bangladesh, Bolivia, Burundi, Central African Republic, China, Colombia, Cuba, the Democratic Republic of the Congo, Ecuador, Iran, Iraq, Kyrgyzstan, Lebanon, Libya, Mali, Morocco, Nepal, Nicaragua, North Korea, Pakistan, Saudi Arabia, Somalia, Sudan and Darfur, South Sudan, Syria, Vietnam, Venezuela, Yemen, Zimbabwe.

In addition, please note that this payment gateway might not be able to process some bank cards based on your country/state and their policies towards cryptocurrency transactions.

Question 33

What are the commissions for fiat-to-crypto exchanges?

Accepted Answer

Our partner Mercuryo takes a 3.95% commission, SimpleSwap’s commission is 1%, so the total commissions for fiat-to-crypto exchanges are 4.95%.

Question 34

Why should I use a Mobile App?

Accepted Answer

The SimpleSwap Mobile App is the same registration-free instant cryptocurrency exchange with 300+ assets available but even more convenient! Our Mobile App provides customers with a great opportunity to make exchanges anywhere via mobile phone.

Special benefits of the SimpleSwap Mobile App:

Notifications with the status of your exchanges
Address Book with quick access to the last used & saved addresses
Price Alerts for the chosen cryptocurrencies
Exchange History with all your operations
Support Live Chat 24/7
Customizable interface

Question 35

For which platforms and countries Mobile App is available?

Accepted Answer

The SimpleSwap Mobile App is available for iOS and Android.

Currently, our app is not available in the following countries:

App Store: China, Japan, USA.
Google Play: Japan, USA.

Question 36

Why can’t I find your app in the store?

Accepted Answer

There are some countries where our app is not available at the moment, please check the list of these countries below.

App Store: China, Japan, USA.
Google Play: Japan, USA.

In case your country is not listed above, please contact our Support Team at support@simpleswap.io, so they could figure your problem out.

Question 37

What is SWAP?

Accepted Answer

SimpleSwap Coin (SWAP) is one of the first tokens issued by an instant cryptocurrency exchange platform. It serves as an internal currency for the SimpleSwap Loyalty Program. SWAP holders can get such benefits as BTC cashback subscription, unique branded items for crypto fans, participation in contests & promo activities, and more features to come.

Question 38

Why should I join the SimpleSwap Loyalty Program?

Accepted Answer

The main reason to join our Loyalty Program is the opportunity to get BTC cashback for every exchange made on SimpleSwap.

To start getting cashback you should create a Customer Account, and activate the Loyalty Program in the “Subscription” tab. After that, you will receive cashback in SWAP for every exchange made on our service. When you have enough SWAP earned – you will be able to upgrade your cashback and receive it in BTC! Learn more details here.

Question 39

How to get SWAP?

Accepted Answer

You can get SWAP taking part in the SimpleSwap Loyalty Program. It is also possible to receive SimpleSwap Coins as a reward for bounty campaigns, social media contests, and other activities.

Question 40

How does the Giftshop work?

Accepted Answer

The SimpleSwap Giftshop gives SWAP holders a special opportunity to exchange their SWAP for items with unique designs for crypto enthusiasts. These products can be purchased only for SWAP, but please note that you can spend no more than 10,000 SWAP per month in our Giftshop.

Question 41

How to create an order?

Accepted Answer

To order an item you should Go to our Giftshop >> Choose a desirable item >> Add it to the Bag >> Go to Bag >> Enter your Email >> Submit the order.

After that, our support team will check if the chosen item is available and get back to you with the confirmation. As soon as your order is confirmed, you will receive an address where you should send your SWAP to purchase the order. When your payment is confirmed by our team we will ship your order and send you a tracking code for your parcel.

Question 42

To which countries do you ship and how much does it cost?

Accepted Answer

Our delivery is worldwide and the shipment is free for everyone. We ship all the parcels with a regular local post.

Question 43

Can I return my order?

Accepted Answer

No, all the items of our Giftshop are non-returnable. Please, keep it in mind when making an order.

Question 44

How many items can I order?

Accepted Answer

You can spend up to 10,000 SWAP per month, so you can order as many items as you want within this limit.

Question 45

Why should I have a Customer account?

Accepted Answer

A customer account is a great tool that can make your regular crypto exchanges even more convenient.

Having the customer account gives you the opportunity to be a member of our Loyalty Program. With the Loyalty Program, you can receive cashback rewards for all exchanges made on SimpleSwap. Apart from that, you will have access to your Exchange History that allows you to monitor all your operations made via different devices.

Question 46

How to create a Customer account?

Accepted Answer

To create an account you only need to provide an email address, choose a username and password. That’s it! No other personal data is required.

Question 47

About the SimpleSwap Affiliate Program

Accepted Answer

An Affiliate program is a feature for our partners. The program provides you with a unique opportunity to earn up to 90% revenue share for each exchange made via SimpleSwap.

We offer several ways to make a profit with us: use a referral link on your content or integrate the SimpleSwap platform on your service. We provide a convenient integration of our API and widget accompanied by our assistance. You can get a referral link and widget in your partner account.

We welcome new partners and opportunities. Share your issue and we will find a way out exactly for your situation.

Question 48

Why should you become our partner?

Accepted Answer

We are always open to new ideas and have a lot of unique features and benefits in our service:

1. Variety of coin swaps
SimpleSwap supports more than 300 crypto and fiat currencies available for exchange.

2. Wide search for the best rates
The SimpleSwap trading system is integrated into the largest cryptocurrency stock exchanges to find the most profitable exchange rates in the shortest time.

3. Limitless exchanges
There are no restrictions on the amount of coins to exchange. It means that you can swap as much crypto as you want.

4. Fixed rate exchanges
Changes in the cryptocurrencies rates do not affect the fixed rate exchanges. In this case, you receive exactly the estimated amount of coins. We take all the risks of cryptocurrency volatility.

5. Reliable exchange
SimpleSwap exists in the market for more than 3 years. We don't have any mass system failures. 99% of the time SimpleSwap is ready to go. You can always check our customers’ reviews on Trustpilot.

6. 24/7 support
Our friendly and skilled support team will help you out anytime you need it. Also, there is a possibility to have a dedicated support channel for your business.

Question 49

How can you make a profit with SimpleSwap?

Accepted Answer

You can find several ways to get profit together with SimpleSwap. Take a look at the whole list of options mentioned below.

1. Integrate exchange flow
We provide an API for the integration of two types of exchanges: floating rate and fixed rate. Our API is transparent and easy to use - check it right now.
Read API Doc: https://api.simpleswap.io

2. Add an exchange service to your site
Set up the SimpleSwap widget, button, or referral link on your website and make a profit in BTC for every exchange.

3. Referral program
Do you have a large audience? Invite your audience to SimpleSwap for making an exchange and get rewards for each attracted customer.

4. Tailor-made solutions
We offer solutions for those who want to connect their business with the Crypto World but don't know how to do it. We will find the decision that suits you best.

Contact us: hello@simpleswap.io

Question 50

Affiliate links and API keys

Accepted Answer

You get one affiliate link and one API key when creating an Affiliate Account. You can copy your affiliate link or API key in a convenient way by clicking on the appropriate icon.

If you need an additional affiliate link or API key, you can create it by clicking on the appropriate icon. You can create as many affiliate links and API keys as you need, we have no restrictions.

In case you no longer need any of your affiliate links or API keys, you can delete it by clicking on the appropriate icon.

Feel free to contact us for any questions that you might have via support@simpleswap.io.

Question 51

Widget and its customization

Accepted Answer

Widget is one of the most popular options to gain extra profit with the SimpleSwap Affiliate Program. You can easily customize the appearance of the widget and embed a source code to your web page. The revenue share that you’ve earned will be shown in your Affiliate Account.

To see the widget and learn more, please visit this page.

About SimpleSwap